Shipping AND RETURNS

Introduction

1.1     This policy contains details of the delivery and return methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2     This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

3.      Geographical limitations

3.1     We will usually be able to deliver to the following countries and territories: United Kingdom (England, Scotland, Wales and Northern Ireland), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden.

4.      Delivery methods and periods

4.1     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)      if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 2-5 working days.

(b)     if your delivery address is outside of the United Kingdom mainland, the typical period for delivery of products by this method is 4-7 days.

4.2     If you place your order before 12pm on a working day, these time periods run from the close of business on that day; if you place your order after 12pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4     We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.      Delivery charges

5.1     Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

5.3     Our delivery charges are as follows:

(a)      in respect of all UK mainland destinations, delivery charges will be £4.95.

(b)      in respect of all Europe Zone 1 (Austria, Belgium, Denmark, France, Germany, Ireland, Liechtenstein, Luxembourg, Netherlands, Switzerland) delivery charges will be 16.00.

(c)      in respect of all Europe Zone 2 (Bosnia-Herzegovinia, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden) delivery charges will be £22.00.

6.      Delivery tracking

6.1     Delivery tracking is available in respect of all orders for our products.

6.2     To track your delivery, enter your tracking number (which is provided in your order dispatch email) into our delivery service provider's website provided.

7.      Receipt and signature

7.1     All deliveries must be received in person at the delivery address, and a signature must be provided.

9.      Collection

9.1     If your products remain undelivered despite our delivery service provider attempting  to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may arrange redelivery or collect your products, including a time limit for collection.

10.      Delivery problems

10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.

10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)      you provided the wrong address for delivery;

(b)      there is a mistake in the address for delivery that was provided;

(c)      the address for delivery is not reasonably accessible;

(d)      the address for delivery cannot safely be accessed;

(e)      if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

11.      Returns

11.1    If you wish to return all or any of your purchase to us you must notify us via email info@thaxterlovelock.co.uk telephone within 14 days of receipt of item(s). You must provide the order number and item(s) you wish to return.

11.2   You, the customer, are responsible for the cost of return and returns must be sent to the following address. We advise you use a recorded delivery service:

Thaxter and Lovelock - Gentlemen’s Barbers, 98 High Street, Eton, Windsor, SL4 6AF

11.2 Once item(s) have been received and checked, a refund notification will be sent.